Your privacy is our priority. This document transparently explains how mpoyes collects, uses, stores, and protects your personal information in line with best data protection practices.
Our Privacy Commitment
Six core pillars of privacy protection we implement to ensure your personal data remains secure at all times.
All data transmitted between your device and mpoyes servers is encrypted using 256-bit SSL technology – the same standard used by Malaysia's leading banks.
Your personal information is stored on servers protected by multi-layer firewalls, strict access controls, and continuous threat monitoring systems.
Only staff with specific authorisation may access member personal data, and every access is automatically logged and monitored to detect any suspicious activity.
Mpoyes never sells, rents, or exchanges your personal data to third parties for marketing or commercial purposes. Your data is used solely for the purposes stated in this policy.
We only collect data that is genuinely necessary to provide our services. No additional information is collected beyond what is needed for platform operations.
You have the right to access, correct, and request deletion of your personal data at any time. We fully respect and facilitate the exercise of these rights.
At mpoyes, we understand that your trust in us goes beyond game quality or payment speed — it also depends on how we handle the information you share with us. This privacy policy is written in clear, plain language so you know exactly what happens to your data, not just legal jargon that's hard to follow.
To provide mpoyes services in full, we need to collect certain categories of personal information. We only collect what is strictly necessary and do not request excessive information.
Information you provide directly:
Information collected automatically:
Note: We never collect credit or debit card information directly. All financial transactions are processed through third-party payment providers that comply with PCI-DSS security standards. We only receive transaction confirmations, not your card details.
Every piece of data we collect has a clear purpose. Here are the primary ways we use your personal information:
| Purpose of Use | Types of Data Used |
|---|---|
| Member account management | Name, email, phone number, password (encrypted) |
| Identity verification (KYC) | Full name, date of birth, identification documents, address |
| Deposit & withdrawal processing | Bank account information, transaction records |
| Fraud prevention & security | IP address, session data, usage patterns |
| Customer Support | Communication history, relevant account records |
| Platform improvement | Aggregated and anonymised usage data |
| Legal compliance & AML | Transaction data, KYC documents, activity records |
Mpoyes uses your gameplay activity data in aggregate form (without identifying individuals) to improve game quality, enhance the user interface, and develop more relevant promotions. This analysis never involves information that could personally identify you to external parties.
Mpoyes processes your personal data on valid legal grounds in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). The processing bases we rely on are:
Mpoyes does not sell, rent, or trade your personal information. However, there are limited situations where we need to share your information with certain parties in order to provide our services:
All third parties who receive your data are required to meet data protection standards equivalent to our own. We conduct regular audits of our partners to ensure ongoing compliance.
Important: mpoyes does not share your information with advertisers, data brokers, or any commercial parties for external marketing purposes without your explicit consent.
The mpoyes platform uses cookies and similar tracking technologies to enhance your experience. Below are the types of cookies we use:
You can manage cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality. For non-essential cookies, we request your consent on your first visit to the platform.
Mpoyes retains your personal data for as long as necessary to fulfil the purposes stated in this policy and to comply with our legal obligations.
When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it using industry-standard procedures.
As an mpoyes member, you have the following rights regarding your personal data:
You have the right to request a copy of all personal data we hold about you.
You have the right to request correction of any inaccurate or incomplete data.
You may request deletion of your data in certain situations, subject to our legal obligations.
You may request that we restrict the processing of your data under certain circumstances.
You may request your data in a portable format for transfer to another service.
You have the right to object to the processing of your data for direct marketing purposes.
To exercise any of the above rights, contact our support team via live chat within the platform or email [email protected]. We will process your request within 30 days of receipt. For complex cases, this period may be extended up to 60 days with notice to you.
Mpoyes implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.
While we take all reasonable steps to protect your data, no system is completely immune to cyber threats. In the event of a data breach that may affect you, we are committed to notifying you within the timeframe required by applicable law and taking immediate action to contain and remediate the situation.
You also play an important role in keeping your account secure. Use a strong and unique password for your mpoyes account, enable two-factor authentication, and never share your login credentials with anyone.
The mpoyes platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we find that a child's personal data has been collected without appropriate age verification, we will take immediate steps to delete that data and close the associated account.
If you become aware that someone under the age of 18 has registered on our platform, please contact our support team immediately so that appropriate action can be taken without delay.
Mpoyes reserves the right to update or amend this privacy policy at any time. When changes are made, the "Last Updated" date at the top of this document will be revised. For significant amendments, we will notify you via in-platform notifications or the email registered to your account.
We encourage you to check this page periodically for any updates. Continued use of the mpoyes platform after a privacy policy amendment is considered your acceptance of the revised policy.
If you have any questions, concerns, or complaints regarding how we handle your personal data, you may reach us through the following channels:
We are committed to responding to all privacy-related enquiries within 3 business days. For requests involving more complex data subject rights, we will inform you of the time required.
Looking to access or delete your data? Log in to your mpoyes account and contact support directly via live chat, clearly stating your request. Our team will process your request in accordance with the rights outlined in this policy.